In the heart of London, where elegance meets history, The Athenaeum Hotel and Residences stands as a beacon of hospitality. This luxurious establishment is not just another destination for weary travelers; it is a place where families create lasting memories. My own experiences at The Athenaeum are deeply etched in my mind, especially my first stay in one of its spacious apartment-style residences with my children. For families visiting the U.K., the challenge of finding accommodations that blend comfort with sufficient space is all too familiar. The quirky charm of The Athenaeum made our stay an unforgettable experience, setting the stage for years of family memories and romantic getaways with my husband.
What particularly stands out in my recollections is not just the opulence of the hotel but also the larger-than-life figure of Jim Burns, the hotel doorman. His memory resonates with me long after my visits, and his recent passing has made me reflect on the profound impact he had on guests like me. Jim, distinguished by his towering 6’7″ stature and classic top hat adorned with charming mutton-chop sideburns, was more than just a doorman; he embodied the spirit of The Athenaeum.
Jim Burns was an institution in his own right, spending an astonishing 33 years at The Athenaeum. He was more than a fixture; he was the very essence of the hotel’s identity. As Joanne Taylor-Stagg, the general manager, encapsulated it perfectly, “he didn’t just share our story — he was our story.” His ability to greet weary travelers with warmth and familiarity made each arrival feel as though they were coming home. His remarkable skill in remembering names and details about returning guests created a genuine connection that is often lacking in the hectic world of hospitality.
There’s a unique charm about experiencing British hospitality, and Jim exemplified this. His playful habit of addressing guests by titles of nobility, calling my daughter “Princess” or “My Lady,” made her feel like she was part of a fairy tale. Such attention to detail and personal touch is what makes places like The Athenaeum stand out, transforming hotel stays into cherished memories.
Beyond his engaging personality, Jim served as an informal historian of The Athenaeum, sharing anecdotes that captivated guests. One story that stands out, as lovingly recounted by Taylor-Stagg, involves the illustrious Nelson Mandela. Following his release from prison, Mandela visited The Athenaeum in a whirlwind of public support. Amid the chaos, he made a point to express his gratitude to Jim. This interaction speaks volumes about the respect Jim garnered, not just from the hotel staff but from luminaries who walked through its doors. It’s a testament to how a small act of kindness can reverberate much further than expected.
Jim’s journey at The Athenaeum began in 1992, having transitioned from a previous role at the Waldorf. His dedication was unwavering, even after a catastrophic motorcycle accident in 2020 limited his physical abilities. Instead of allowing his circumstances to dim his spirit, management crafted a special brand ambassador role for him. Although he waved farewell to his iconic top hat, he continued to engage guests from The View, the hotel’s stunning top-floor lounge.
Jim’s contributions to The Athenaeum highlight the importance of personal connections within the hospitality industry. While hotels can offer luxury and amenities, it’s the human touch that lingers long after the stay is over. His infectious personality and genuine kindness will be sorely missed, but his legacy endures through the memories of those he touched.
As I reflect on my experiences at The Athenaeum, it becomes evident that what truly makes a place special are the people within it. Jim Burns was more than just a doorman; he was a guardian of warmth and a custodian of memories. His passing leaves a void in the hearts of many, reminding us all of the power of kindness and the importance of making others feel valued. As we move forward, let us honor Jim’s legacy by embracing the spirit of hospitality and the connections we foster with one another, wherever our travels may take us.